Data Privacy Policy
Your privacy matters to us at Garden Crest Studio
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are also collected when you place orders, though processing is handled securely through our payment partners.
For corporate clients, we may collect additional business details such as registration information, preferred delivery schedules, and budget considerations to tailor our services to your needs.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to enhance our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Garden Crest Studio respects your privacy and does not sell your personal information to third parties. We share information only as needed to provide our services or when required by law.
We may share necessary information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We handle the privacy of your personal data with seriousness and apply suitable technical and organizational safeguards to safeguard it. This entails secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal details are stored in secure systems with access controls and continuous security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during the exchange between your browser and our systems.
Limited Access
Only trained personnel who require the data to deliver services can access customer information.
While we deploy robust security measures, no online transmission method is 100% secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may have the right to access, rectify, erase, or limit how your data is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal data only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary based on the type of data and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
External Links
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insight into how guests explore our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies may impact how the site works. For in-depth details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include connections to third-party sites or services. This privacy policy covers only Garden Crest Studio and our site. We are not liable for the privacy practices of external sites.
We invite you to check the privacy policies of any third-party sites you reach via links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal obligations. When we make substantial changes, we will update the "Last Updated" date at the top of this policy.
Please take a moment to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Garden Crest Studio Privacy Team
12 Petal Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For questions about privacy, please include "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to reply to all privacy inquiries within five business days.